Payment Policy
1. Accepted Payment Methods.
We accept the following payment methods for purchases made on our e-shop:
2. Payment gateway provider ComGate.
ComGate Payments, a.s. link to the page: https://www.comgate.cz/cz/paymentbni-brana
providing information on payment methods - payment by card and bank payment buttons with a basic explanation of the payment process
https://help.comgate.cz/v1/docs/cs/platby-kartou
https://help.comgate.cz/docs/bankovni-prevody
Contact information for ComGate Payments, a.s.
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: payment-podpora@comgate.cz
Phone: +420 228 224 267
3. Currency
Currency All transactions on our e-shop are processed in EUR. Prices displayed on the website are inclusive of applicable taxes, unless otherwise stated.
4. Payment Processing
Payment Processing When you make a purchase, the payment will be processed immediately. In case of payment failure or any issues, please contact our customer support for assistance.
5. Payment Security
Payment Security We take the security of your payment information seriously. All online payments are processed through a secure and encrypted gateway to protect your personal and financial data. We do not store credit card or payment information on our servers.
6. Order Confirmation
Order Confirmation Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. Please keep this email for your records.
7. Refunds and Returns
Refunds and Returns for information on our Refund and Return Policy, please refer to our separate Refund and Return Policy page.
8. Payment Disputes
Payment Disputes in the event of any payment disputes or unauthorized transactions, please notify us immediately, and we will investigate and resolve the issue promptly.
9. Failed Payments
Failed Payments if a payment fails during the checkout process, please ensure that your payment details are entered correctly or try using an alternative payment method. If you encounter persistent issues, please contact your bank or payment provider for assistance.
10. Cancellation of orders
Cancellation of orders may be canceled before they are processed and shipped. If you wish to cancel your order, please contact our customer support as soon as possible.
11. Changes to Payment Policy
Changes to Payment Policy. We reserve the right to modify or update this Payment Policy at any time. Any changes to the Payment Policy will be effective immediately upon posting the updated version on our website.
12. Contact
If you have any questions or concerns about our Payment Policy, please feel free to contact us at support@lifeprosper.eu