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Payment Policy

1. Accepted Payment Methods.

We accept the following payment methods for purchases made on our e-shop:

• Credit cards (Visa, MasterCard);
• Debit cards;
• Apple Pay
• Google Pay;
• Bank transfers;
• USDt (crypto currency).

2. Payment gateway provider ComGate.

ComGate Payments, a.s. link to the page: https://www.comgate.cz/cz/paymentbni-brana

providing information on payment methods - payment by card and bank payment buttons with a basic explanation of the payment process

Contact information for ComGate Payments, a.s.

ComGate Payments, a.s.

Gočárova třída 1754 / 48b, Hradec Králové

E-mail: payment-podpora@comgate.cz

Phone: +420 228 224 267

3. Currency

Currency All transactions on our e-shop are processed in EUR. Prices displayed on the website are inclusive of applicable taxes, unless otherwise stated.

4. Payment Processing

Payment Processing When you make a purchase, the payment will be processed immediately. In case of payment failure or any issues, please contact our customer support for assistance.

5. Payment Security

Payment Security We take the security of your payment information seriously. All online payments are processed through a secure and encrypted gateway to protect your personal and financial data. We do not store credit card or payment information on our servers.

6. Order Confirmation

Order Confirmation Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. Please keep this email for your records.

7. Refunds and Returns

Refunds and Returns for information on our Refund and Return Policy, please refer to our separate Refund and Return Policy page.

8. Payment Disputes

Payment Disputes in the event of any payment disputes or unauthorized transactions, please notify us immediately, and we will investigate and resolve the issue promptly.

9. Failed Payments

Failed Payments if a payment fails during the checkout process, please ensure that your payment details are entered correctly or try using an alternative payment method. If you encounter persistent issues, please contact your bank or payment provider for assistance.

10. Cancellation of orders

Cancellation of orders may be canceled before they are processed and shipped. If you wish to cancel your order, please contact our customer support as soon as possible.

11. Changes to Payment Policy

Changes to Payment Policy. We reserve the right to modify or update this Payment Policy at any time. Any changes to the Payment Policy will be effective immediately upon posting the updated version on our website.

12. Contact

If you have any questions or concerns about our Payment Policy, please feel free to contact us at support@lifeprosper.eu